Refund Policy
At UGS, we take pride in providing high-quality custom graphics tailored to your unique needs. We understand that sometimes circumstances may change or preferences may differ, and we aim to address any concerns or issues that may arise regarding your purchase. Please review our refund policy below.
- Eligibility for Refund:
- We do not offer monetary refunds for custom graphics as they are specifically created for each individual vehicle based on its requirements.
- Refunds, in the form of a full store credit, are only available for the following scenarios: a) Manufacturing Defect: If there is a clear manufacturing defect in the custom graphic that affects its functionality or appearance. b) Shipping Damage: If the custom graphic arrives at its destination with significant damage caused during the shipping process. c) Order Error: If we made a mistake in creating the custom graphic that deviates from the provided specifications.
- Contacting Customer Support:
- If you encounter any issues or have concerns regarding your custom graphic purchase, please contact our customer support team.
- Provide detailed information and, if possible, include supporting images to help us assess the issue accurately.
- Resolution Process:
- Our customer support team will review your request and assess the eligibility for a refund in the form of store credit.
- If your request meets the eligibility criteria mentioned above, we will issue a full store credit equivalent to the value of the original purchase, including any shipping fees.
- The store credit can be used towards future purchases from our store and is non-transferable.
- Return of the Custom Graphics:
- In the case of a manufacturing defect or order error, we may request the return of the custom graphic.
- If requested, we will provide instructions on how to return the item, and the return shipping costs will be covered by us.
- The returned custom graphic must be in its original condition and packaging.
- Store Credit Usage:
- The store credit will be issued once we confirm the eligibility for a refund.
- The store credit can be used towards any future purchase from our store.
- The store credit is valid for [1 year] from the date of issuance and cannot be extended or exchanged for cash.
Please note that this refund policy is applicable only to custom graphics and does not cover any other products or services offered by our company.
We strive to provide exceptional customer service and will work diligently to address any concerns or issues that may arise during your purchase experience. If you have any further questions or require assistance, please reach out to our customer support team at:
Tel. 833-858-4321
